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Oracle® Enterprise Manager Advanced Configuration
10
g
Release 3 (10.2.0.3.0)
Part Number B40002-02
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Contents
Title and Copyright Information
Preface
Intended Audience
Documentation Accessibility
Related Documents
Conventions
1
Introduction to Enterprise Manager Advanced Configuration
1.1
Types of Advanced Configuration Tasks
1.2
Understanding the Enterprise Manager Directory Structure
1.2.1
Understanding the Enterprise Manager Directories Installed with Oracle Enterprise Manager 10
g
Grid Control
1.2.1.1
About the Oracle Management Service Home Directory
1.2.1.2
About the Oracle Management Agent Home (AGENT_HOME) Directory
1.2.1.3
Summary of the Important Directories in the Management Service Home
1.2.2
Understanding the Enterprise Manager Directories Installed with the Management Agent
1.2.2.1
Summary of the Important Directories in the Management Agent Home
1.2.2.2
Understanding the Management Agent Directory Structure on Windows
1.2.3
Understanding the Enterprise Manager Directories Installed with Oracle Application Server
1.2.4
Understanding the Enterprise Manager Directories Installed with Oracle Database 10g
1.2.5
Tip for Identifying the Oracle Home When Using the emctl Command
1.2.6
Configuring Database Control During and After the Oracle Database 10g Installation
1.2.6.1
Configuring Database Control During Installation
1.2.6.2
Configuring Database Control with DBCA
1.2.6.3
Configuring Database Control with EMCA
1.2.6.4
Using an Input File for EMCA Parameters
1.2.6.5
Using EMCA with Real Application Clusters
1.2.6.6
Specifying the Ports Used By the Database Control
1.2.6.7
EMCA Troubleshooting Tips
1.3
Enabling Enterprise Manager Accessibility Features
1.3.1
Enabling Enterprise Manager Accessibility Mode
1.3.2
Providing Textual Descriptions of Enterprise Manager Charts
2
Starting and Stopping Enterprise Manager Components
2.1
Controlling the Oracle Management Agent
2.1.1
Starting, Stopping, and Checking the Status of the Management Agent on UNIX
2.1.2
Starting and Stopping the Management Agent on Windows
2.1.3
Checking the Status of the Management Agent on Windows
2.2
Controlling the Oracle Management Service
2.2.1
Controlling the Management Service on UNIX
2.2.1.1
Using OPMN to Start and Stop the Management Service
2.2.1.2
Using emctl to Start, Stop, and Check the Status of the Oracle Management Service
2.2.1.3
Starting and Stopping Oracle Application Server Web Cache
2.2.2
Controlling the Management Service on Windows
2.3
Controlling the Application Server Control
2.3.1
Starting and Stopping the Application Server Control on UNIX
2.3.2
Starting and Stopping the Application Server Control on Windows
2.4
Controlling the Database Control on UNIX
2.4.1
Starting the Database Control on UNIX
2.4.2
Stopping the Database Control on UNIX
2.4.3
Starting and Stopping the Database Control on Windows
2.5
Guidelines for Starting Multiple Enterprise Manager Components on a Single Host
2.6
Starting and Stopping Oracle Enterprise Manager 10
g
Grid Control
2.6.1
Starting Grid Control and All Its Components
2.6.2
Stopping Grid Control and All Its Components
2.7
Additional Management Agent Commands
2.7.1
Uploading and Reloading Data to the Management Repository
2.7.2
Specifying New Target Monitoring Credentials
2.7.2.1
Using the Grid Control Console to Modify the Monitoring Credentials
2.7.2.2
Using the Enterprise Manager Command Line to Modify the Monitoring Credentials
2.7.3
Listing the Targets on a Managed Host
2.7.4
Controlling Blackouts
2.7.5
Changing the Management Agent Time Zone
2.7.6
Reevaluating Metric Collections
3
Grid Control Common Configurations
3.1
About Common Configurations
3.2
Deploying Grid Control Components on a Single Host
3.3
Managing Multiple Hosts and Deploying a Remote Management Repository
3.4
Using Multiple Management Service Installations
3.4.1
Understanding the Flow of Management Data When Using Multiple Management Services
3.4.2
Determining When to Use Multiple Management Service Installations
3.4.2.1
Monitoring the Load on Your Management Service Installations
3.4.2.2
Monitoring the Response Time of the Enterprise Manager Web Application Target
3.5
High Availability Configurations
3.5.1
Load Balancing Connections Between the Management Agent and the Management Service
3.5.2
Load Balancing Connections Between the Grid Control Console and the Management Service
3.5.2.1
Understanding the Flow of Data When Load Balancing the Grid Control Console
3.5.2.2
Configuring Oracle HTTP Server When Using a Load Balancer for the Grid Control Console
3.5.2.3
Configuring the Management Services
3.5.3
Configuring a Load Balancer
3.5.4
Configuring the Management Repository
3.6
Installation Best Practices for Enterprise Manager High Availability
3.6.1
Configuring the Management Agent to Automatically Start on Boot and Restart on Failure
3.6.2
Configuring Restart for the Management Agent
3.6.3
Installing the Management Agent Software on Redundant Storage
3.6.4
Install the Management Service Software on Redundant Storage
3.7
Configuration With Grid Control
3.7.1
Console Warnings, Alerts, and Notifications
3.7.2
Configure Additional Error Reporting Mechanisms
3.7.3
Component Backup
3.7.4
Troubleshooting
3.7.4.1
Upload Delay for Monitoring Data
3.7.4.2
Notification Delay of Target State Change
4
Configuring Oracle Enterprise Manager for Active and Passive Environments
4.1
Configuring Oracle Enterprise Management Agents for Use in Active and Passive Environments
4.1.1
Installation and Configuration
4.1.2
Switchover Steps
4.1.3
Performance Implications
4.1.4
Summary
4.2
Using Virtual Host Names for Active and Passive High Availability Environments in Enterprise Manager Database Control
4.2.1
Set Up the Alias for the Virtual Host Name and Virtual IP Address
4.2.2
Set Up Shared Storage
4.2.3
Set Up the Environment
4.2.4
Ensure That the Oracle USERNAME, ID, and GROUP NAME Are Synchronized on All Cluster Members
4.2.5
Ensure That Inventory Files Are on the Shared Storage
4.2.6
Start the Installer
4.2.7
Start Services
5
Enterprise Manager Security
5.1
About Oracle Enterprise Manager Security
5.1.1
Oracle Enterprise Manager Security Model
5.1.2
Classes of Users and Their Privileges
5.1.3
Resources Protected
5.1.4
Authorization and Access Enforcement
5.1.5
Leveraging Oracle Application Server Security Services
5.1.6
Leveraging Oracle Identity Management Infrastructure
5.2
Configuring Security for Grid Control
5.2.1
About Enterprise Manager Framework Security
5.2.2
Overview of the Steps Required to Enable Enterprise Manager Framework Security
5.2.3
Enabling Security for the Oracle Management Service
5.2.3.1
Checking the Security Status
5.2.4
Enabling Security for the Oracle Management Agent
5.2.5
Enabling Security with Multiple Management Service Installations
5.2.6
Restricting HTTP Access to the Management Service
5.2.7
Managing Agent Registration Passwords
5.2.7.1
Using the Grid Control Console to Manage Agent Registration Passwords
5.2.7.2
Using emctl to Change the Agent Registration Password
5.2.8
Enabling Security with a Server Load Balancer
5.2.9
Enabling Security for the Management Repository Database
5.2.9.1
About Oracle Advanced Security and the sqlnet.ora Configuration File
5.2.9.2
Configuring the Management Service to Connect to a Secure Management Repository Database
5.2.9.3
Enabling Oracle Advanced Security for the Management Repository
5.2.9.4
Enabling Security for a Management Agent Monitoring a Secure Management Repository or Database
5.3
Configuring Enterprise Manager for Use with Oracle Application Server Single Sign-On
5.3.1
Configuring Enterprise Manager to Use the Single Sign-On Logon Page
5.3.2
Registering Single Sign-On Users as Enterprise Manager Administrators
5.3.3
Grid Control as a Single Sign-On Partner Application
5.3.4
Bypassing the Single Sign-On Logon Page
5.4
Configuring Enterprise Manager for Use with Enterprise User Security
5.5
Setting Up the Auditing System for Enterprise Manager
5.5.1
Audit Data
5.5.2
Operation Codes
5.5.3
Audit APIs
5.5.4
Configuring the Enterprise Manager Audit System
5.6
Configuring the emkey
5.6.1
Generating the emkey
5.6.2
emctl Commands
5.6.2.1
emctl status emkey
5.6.2.2
emctl config emkey -repos
5.6.2.3
emctl config emkey -emkeyfile
5.6.2.4
emctl config emkey -emkey
5.6.2.5
emctl config emkey -remove_from_repos
5.6.2.6
emctl config emkey -copy_to_repos
5.6.3
Install and Upgrade Scenarios
5.6.3.1
Installing the Management Repository
5.6.3.2
Installing the First Oracle Management Service
5.6.3.3
Installing Additional Oracle Management Service
5.6.3.4
Upgrading from 10.1 to 10.2
5.6.3.5
Recreating the Management Repository
5.7
Additional Security Considerations
5.7.1
Responding to Browser-Specific Security Certificate Alerts
5.7.1.1
Responding to the Internet Explorer Security Alert Dialog Box
5.7.1.2
Responding to the Netscape Navigator New Site Certificate Dialog Box
5.7.1.3
Preventing the Display of the Internet Explorer Security Information Dialog Box
5.7.2
Configuring Beacons to Monitor Web Applications Over HTTPS
5.8
Other Security Features
5.8.1
Using ORACLE _HOME Credentials
5.8.2
Patching Oracle Homes When the User is Locked
5.8.3
Cloning Oracle Homes
5.8.4
Using the sudo Command
6
Configuring Enterprise Manager for Firewalls
6.1
Considerations Before Configuring Your Firewall
6.2
Firewall Configurations for Enterprise Management Components
6.2.1
Firewalls Between Your Browser and the Grid Control Console
6.2.2
Configuring the Management Agent on a Host Protected by a Firewall
6.2.2.1
Configuring the Management Agent to Use a Proxy Server
6.2.2.2
Configuring the Firewall to Allow Incoming Communication From the Management Service
6.2.3
Configuring the Management Service on a Host Protected by a Firewall
6.2.3.1
Configuring the Management Service to Use a Proxy Server
6.2.3.2
About the dontProxyfor Property
6.2.3.3
Configuring the Firewall to Allow Incoming Management Data From the Management Agents
6.2.4
Firewalls Between the Management Service and the Management Repository
6.2.5
Firewalls Between the Grid Control and a Managed Database Target
6.2.6
Firewalls Used with Multiple Management Services
6.2.7
Configuring Firewalls to Allow ICMP and UDP Traffic for Beacons
6.2.8
Configuring Firewalls When Managing Oracle Application Server
6.3
Viewing a Summary of the Ports Assigned During the Application Server Installation
6.4
Additional Considerations for Windows XP
7
Configuring Services
7.1
Summary of Service Management Tasks
7.2
Setting up the System
7.3
Creating a Service
7.4
Configuring a Service
7.4.1
Availability Definition
7.4.2
Performance Metrics
7.4.3
Usage Metrics
7.4.4
Business Metrics
7.4.5
Service Tests and Beacons
7.4.5.1
Configuring the Beacons
7.4.6
Root Cause Analysis Configuration
7.4.6.1
Getting the Most From Root Cause Analysis
7.5
Recording Web Transactions
7.6
Monitoring Settings
7.7
Configuring Aggregate Services
7.8
Configuring End-User Performance Monitoring
7.8.1
Configuring End-User Performance Monitoring Using Oracle HTTP Server Based on Apache 2.0 or Apache HTTP Server 2.0
7.8.1.1
Setting up the Third Party Apache Server
7.8.2
Configuring End-User Performance Monitoring Using Oracle Application Server Web Cache
7.8.2.1
Configuring Oracle Application Server Web Cache 10.1.2
7.8.2.2
Configuring Oracle Application Server Web Cache 9.0.4
7.8.2.3
Configuring End-User Performance Monitoring Using Earlier Versions of Oracle Application Server Web Cache
7.8.2.4
Configuring End-User Performance Monitoring Using Standalone Oracle Application Server Web Cache
7.8.3
Starting and Stopping End-User Performance Monitoring
7.8.4
Verifying and Troubleshooting End-User Performance Monitoring
7.8.5
Enabling End-User Performance Monitoring for Third-Party Application Servers
7.9
Managing Forms Applications
7.9.1
Recording and Monitoring Forms Transactions
7.9.1.1
Setting the Permissions of the .java.policy File
7.9.1.2
Using a Trusted Enterprise Manager Certificate
7.9.1.3
Adding a Forms Certificate to the Enterprise Manager Agent
7.9.1.4
Configuring the Forms Server
7.9.1.5
Installing the Transaction Recorder to Record and Play Back Forms Transactions
7.9.1.6
Forms Server Version Support
7.9.2
Monitoring the End-User Performance of Forms Applications
7.9.2.1
Configuring the Forms Server for End-User Performance Monitoring
7.9.2.2
Configuring the OracleAS Web Cache
7.9.2.3
Configuring the Oracle HTTP Server / Apache HTTP Server
7.9.2.4
Starting and Stopping End-User Performance Monitoring
7.10
Configuring OC4J for Request Performance Diagnostics
7.10.1
Selecting OC4J Targets for Request Performance Diagnostics
7.10.2
Configuring Interactive Transaction Tracing
7.10.3
Configuring OC4J Tracing for Request Performance Data
7.10.4
Additional Configuration for Monitoring UIX Applications
7.11
Setting Up Monitoring Templates
7.11.1
Configuring Service Tests and Beacons
7.12
Configuring Service Levels
7.12.1
Defining Service Level Rules
7.12.2
Viewing Service Level Details
7.13
Configuring a Service Using the Command Line Interface
8
Locating and Configuring Enterprise Manager Log Files
8.1
Locating and Configuring Management Agent Log and Trace Files
8.1.1
About the Management Agent Log and Trace Files
8.1.2
Locating the Management Agent Log and Trace Files
8.1.3
About Management Agent Rollover Files
8.1.4
Controlling the Size and Number of Management Agent Log and Trace Files
8.1.5
Controlling the Contents of the Management Agent Trace File
8.1.6
Controlling the Size and Number of Fetchlet Log and Trace Files
8.1.7
Controlling the Contents of the Fetchlet Trace File
8.2
Locating and Configuring Management Service Log and Trace Files
8.2.1
About the Management Service Log and Trace Files
8.2.2
Locating the Management Service Log and Trace Files
8.2.3
Controlling the Size and Number of Management Service Log and Trace Files
8.2.4
Controlling the Contents of the Management Service Trace File
8.2.5
Controlling the Oracle Application Server Log Files
9
Maintaining and Troubleshooting the Management Repository
9.1
Management Repository Deployment Guidelines
9.2
Changing the SYSMAN Password
9.3
Dropping and Recreating the Management Repository
9.3.1
Dropping the Management Repository
9.3.2
Recreating the Management Repository
9.3.2.1
Using the RepManager Script to Create the Management Repository
9.3.2.2
Using a Connect Descriptor to Identify the Management Repository Database
9.4
Troubleshooting Management Repository Creation Errors
9.4.1
Package Body Does Not Exist Error While Creating the Management Repository
9.4.2
Server Connection Hung Error While Creating the Management Repository
9.4.3
General Troubleshooting Techniques for Creating the Management Repository
9.5
Improving the Login Performance of the Console Home Page
10
Using Enterprise Manager For Grid Automation With Deployment Procedures
10.1
Key Advantages of Deployment Procedures
10.1.1
Deployment Procedures Shipped In Oracle Enterprise Manager
10.2
Deployment Procedure Requirements
10.3
Use-Cases for Deployment Procedures
10.3.1
Using Deployment Procedures to Apply Security-Related Critical Patch Updates to Oracle Databases
10.3.2
Using Deployment Procedures for Single-Click Extend of Real Application Clusters
10.3.3
Using Deployment Procedures for Delete/Scale Down of Real Application Clusters
10.4
Customizable Deployment Procedures
10.4.1
Customization Examples
10.4.1.1
Insert Custom Step to Backup the Database Before Patching
10.4.1.2
Manual Step
10.4.1.3
Application Service Shutdown and Startup Handling
10.4.1.4
Set Notification for the Deployment Procedure Run
10.4.2
Importing or Exporting Deployment Procedures
10.5
Executing Deployment Procedures Using Pluggable Authentication Modules (PAM) and SUDO
10.5.1
Design Time Experience Example (One Time)
10.5.2
Run Time Experience (Every Time)
10.6
Deployment Procedure Variables
10.7
EMCLI Concepts and Requirements to Execute Deployment Procedures
10.7.1
EMCLI Concepts
10.7.2
EMCLI Requirements
10.8
Using EMCLI to Execute Deployment Procedures
10.8.1
Step 1: Finding Procedure GUID
10.8.2
Step 2: Obtaining RuntimeData Template And RuntimeData XML
10.8.3
Step 3: Creating Properties File
10.8.3.1
Properties File for Out-Of-Box Procedures
10.8.3.2
Properties File for Customized Procedures
10.8.3.3
Properties File For Extending Procedure Execution
10.8.4
Step 4: Procedure Execution
10.8.4.1
Executing SIDB Patching for UNIX Using An Out-of-Box Procedure
10.8.5
Use Cases for EMCLI-based Provisioning and Patching
10.8.5.1
Use Cases for CRS/ASM/RAC Provisioning Procedure
10.8.5.2
Use Cases for Extend Cluster Procedure
10.8.5.3
Use Cases For RAC Delete/Descale Procedure
10.8.5.4
Use Cases for Patching
10.8.5.5
Limitations
10.8.6
Setting Up Preferred Credentials for Targets
10.8.6.1
Setting Credentials From the Oracle Enterprise Manager User Interface
10.8.6.2
Setting Credentials Through EMCLI
10.8.7
Converting Standalone Agents to Cluster Agents
10.8.8
Queries to Acquire Data for Patching Runtime
10.9
Known Issues and Troubleshooting
10.9.1
Known Issues
10.9.2
Troubleshooting
11
Sizing and Maximizing the Performance of Oracle Enterprise Manager
11.1
Oracle Enterprise Manager Grid Control Architecture Overview
11.2
Enterprise Manager Grid Control Sizing and Performance Methodology
11.2.1
Step 1: Choosing a Starting Platform Grid Control Deployment
11.2.1.1
Network Topology Considerations
11.2.2
Step 2: Periodically Evaluate the Vital Signs of Your Site
11.2.3
Step 3: Use DBA and Enterprise Manager Tasks To Eliminate Bottlenecks Through Housekeeping
11.2.3.1
Online Weekly Tasks
11.2.3.2
Offline Monthly Tasks
11.2.4
Step 4: Eliminate Bottlenecks Through Tuning
11.2.4.1
High CPU Utilization
11.2.4.2
Loader Vital Signs
11.2.4.3
Rollup Vital Signs
11.2.4.4
Job, Notification, and Alert Vital Signs
11.2.4.5
I/O Vital Signs
11.2.4.6
The Oracle Enterprise Manager Performance Page
11.2.5
Step 5: Extrapolating Linearly Into the Future for Sizing Requirements
11.3
Oracle Enterprise Manager Backup, Recovery, and Disaster Recovery Considerations
11.3.1
Best Practices for Backup and Recovery
11.3.1.1
Oracle Management Service
11.3.1.2
Management Agent
11.3.2
Best Practice for Disaster Recovery (DR)
11.3.2.1
Management Repository
11.3.2.2
Oracle Management Service
11.3.2.3
Management Agent
12
Reconfiguring the Management Agent and Management Service
12.1
Reconfiguring the Oracle Management Agent
12.1.1
Configuring the Management Agent to Use a New Management Service
12.1.2
Changing the Management Agent Port
12.1.3
Controlling the Amount of Disk Space Used by the Management Agent
12.1.4
About the Management Agent Watchdog Process
12.1.5
Setting the Management Agent Time Zone
12.1.5.1
Understanding How the Management Agent Obtains Time Zone Information
12.1.5.2
Resetting the Time Zone of the Management Agent Due to Inconsistency of Time Zones
12.1.5.3
Troubleshooting Management Agent Time Zone Problems
12.1.5.4
Troubleshooting Management Service Time Zone Problems
12.1.6
Adding Trust Points to the Management Agent Configuration
12.2
Reconfiguring the Oracle Management Service
12.2.1
Configuring the Management Service to Use a New Management Repository
12.2.1.1
Changing the Repository Properties in the emoms.properties File
12.2.1.2
About Changing the Repository Password
12.2.2
Configuring the Management Service to Use a New Port
12.2.3
Configuring the Management Service to Prompt You When Using Execute Commands
13
Configuring Notifications
13.1
Setting Up Notifications
13.1.1
Setting Up a Mail Server for Notifications
13.1.2
Setting Up E-mail for Yourself
13.1.2.1
Defining E-mail Addresses
13.1.2.2
Setting Up a Notification Schedule
13.1.2.3
Subscribe to Receive E-mail for Notification Rules
13.1.3
Setting Up E-mail for Other Administrators
13.2
Extending Notification Beyond E-mail
13.2.1
Custom Notification Methods Using Scripts and SNMP Traps
13.2.1.1
Adding a Notification Method based on an OS Command or Script
13.2.1.2
Adding a Notification Method Based on a PL/SQL Procedure
13.2.1.3
Adding a Notification Method Based on an SNMP Trap
13.3
Passing Corrective Action Status Change Information
13.3.1
Passing Corrective Action Execution Status to an OS Command or Script
13.3.2
Passing Corrective Action Execution Status to a PLSQL Procedure
13.4
Passing Job Execution Status Information
13.4.1
Passing Job Execution Status to a PLSQL Procedure
13.4.2
Passing Job Execution Status to an OS Command or Script
13.5
Assigning Methods to Rules
13.6
Assigning Rules to Methods
13.7
Management Information Base (MIB)
13.7.1
About MIBs
13.7.2
Reading the MIB Variable Descriptions
13.7.2.1
Variable Name
13.7.2.2
MIB Definition
13.8
Troubleshooting Notifications
13.8.1
General Setup
13.8.2
Notification System Errors
13.8.3
Notification System Trace Messages
13.8.4
E-mail Errors
13.8.5
OS Command Errors
13.8.6
SNMP Trap Errors
13.8.7
PL/SQL Errors
14
User-Defined Metrics
14.1
Extending Monitoring Capability
14.2
Creating OS-Based User-Defined Metrics
14.2.1
Create Your OS Monitoring Script
14.2.1.1
Code to check the status of monitored objects
14.2.1.2
Code to return script results to Enterprise Manager
14.2.1.3
Script Runtime Environment
14.2.2
Register the Script as a User-Defined Metric
14.2.3
OS-Based User-Defined Metric Example
14.3
Creating a SQL-Based User-Defined Metric
14.3.1
SQL-Based User-Defined Metric Examples
14.3.1.1
Example 1: Query Returning Tablespace Name and Percent Used
14.3.1.2
Example 2: Query Returning Segment Name/Type and Extent Count
14.4
Notifications, Corrective Actions, and Monitoring Templates
14.4.1
Getting Notifications for User-Defined Metrics
14.4.2
Setting Corrective Actions for User-Defined Metrics
14.4.3
Deploying User-Defined Metrics Across Many Targets Using Monitoring Templates
14.4.4
Deleting User-Defined Metrics Across Many Targets Using Monitoring Templates
15
Using a Software Library
15.1
Overview of Software Library
15.2
Setting up the Software Library
15.3
Configuring the Software Library For Use With Oracle Enterprise Manager
15.4
Creating and Deleting Entities in the Software Library
15.5
Exporting and Importing Software Library Entities Across Enterprise Manager Deployments
15.6
Exporting and Importing Entities Across Oracle Enterprise Manager Deployments
15.6.1
How the Importing and Exporting Scripts Funtion
15.6.1.1
Export Script
15.6.1.2
Import Script
15.6.2
Use Cases for Import and Export
15.7
Alternate Approach for Transferring a Software Library Across Different Oracle Enterprise Manager Deployments
15.8
De-Configuring a Software Library
15.9
Deleting Entities and Purging the Contents of the Software Library
15.10
Software Library Issues
16
Configuring Remedy Connector
16.1
Introduction to Remedy Connector
16.1.1
Autoticketing
16.1.2
Manual Ticketing
16.1.3
Ticket Templates
16.1.4
Grace Period
16.2
Prerequisites
16.3
Installing Remedy Connector
16.4
Configuring the Remedy Connector
16.4.1
General Settings
16.4.1.1
Connection Settings
16.4.1.2
Web Console Settings
16.4.1.3
Grace Period
16.4.2
Working with Ticket Templates
16.4.2.1
Registering Templates
16.4.2.2
Viewing Template Code
16.4.2.3
Removing Template
16.4.2.4
Replacing Templates
16.4.2.5
Adding New Templates
16.5
Creating Remedy Trouble Tickets
16.5.1
Creating Trouble Ticket Automatically
16.5.2
Creating a Ticket Manually
16.6
Enabling SSL for HTTPS
16.6.1
Generating a Certificate Request File
16.6.2
Importing the Certificate from the Certificate Authority
16.6.3
Adding Signed Certificates to Wallet Manager
16.7
Navigating Between Remedy and Enterprise Manager
16.7.1
Navigating from Remedy to Enterprise Manager
16.7.2
Navigating from the Enterprise Manager to Remedy
16.8
Out-of-Box Templates
16.8.1
Reading Ticket Templates
16.8.1.1
Templates Explained
16.8.2
Customizing Ticket Templates
16.8.3
Defining New Templates
16.9
Remedy Connector Tips
16.9.1
Recommended Protocol
16.9.2
Supported Alerts
16.9.3
Notification Failure
16.9.4
Using Worklog
16.9.5
Web Service Details
16.9.5.1
For Default Templates (without Worklog Support)
16.9.5.2
For Worklog Templates
17
Configuring Microsoft Operations Management Connector
17.1
Introduction to MOM Connector
17.2
Installing MOM Connector
17.3
Prerequisites
17.4
Configuring the MOM Connector
17.4.1
General Settings
17.4.2
Additional Target Instances
17.4.2.1
Response Status of Targets
17.5
Enabling SSL Connection for HTTPS
17.5.1
Generating a Certificate Request File
17.5.2
Using the Certificate from the Certificate Authority
17.5.3
Adding Signed Certificates to Wallet Manager
17.6
MOM Connector Tips
17.6.1
Recommended Protocol
17.6.2
Connector Configuration Fails
17.6.3
MOM Connector Fails to Retrieve Alerts
17.6.4
Alert Logging to Additional Target Instance Fails
17.6.5
Adding Targets in the Same Transaction
17.6.6
Polling Interval
17.6.7
Alerts per Polling
17.6.8
Metric/Target Does Not Exist
18
Additional Configuration Tasks
18.1
Understanding Default and Custom Data Collections
18.1.1
How Enterprise Manager Stores Default Collection Information
18.1.2
Restoring Default Collection Settings
18.2
Enabling Multi-Inventory Support for Configuration Management
18.2.1
AGENT_HOME Versus AGENT_STATE Directories
18.3
Manually Configuring a Database Target for Complete Monitoring
18.4
Modifying the Default Login Timeout Value
18.5
Configuring Clusters and Cluster Databases in Grid Control
18.5.1
Configuring Clusters
18.5.2
Configuring Cluster Databases
18.5.3
Discovering Instances Added to the Cluster Database
18.5.3.1
Troubleshooting
18.6
Collecting Client Configurations
18.6.1
Configuring the Client System Analyzer
18.6.1.1
Client System Analyzer in Oracle Grid Control
18.6.1.2
Deploying Client System Analyzer Independently
18.6.2
Configuration Parameters
18.6.2.1
Associating the Parameters with an Application
18.6.3
Rules
18.6.4
Customization
18.6.5
CSA Deployment Examples
18.6.5.1
Using Multiple Collection Tags
18.6.5.2
Privilege Model for Viewing Client Configurations
18.6.5.3
Using the Customization API Example
18.6.5.4
Using the CSA Servlet Filter Example
18.6.5.5
Sample Deployments
18.7
Setting Up and Configuring a Software Library With Oracle Enterprise Manager
18.7.1
Setting Up a Software Library
18.7.2
Configuring a Software Library
18.7.3
Deleting or Cleaning Up a Software Library
A
Out-Of-Box RuntimeData Templates
A.1
Out-Of-Box RuntimeData Templates for RAC Procedures
A.2
Out-Of-Box RuntimeData Templates for Patching Procedures
B
Sample Property Files for the Out-of-Box RuntimeData Templates
B.1
Sample Properties File with Mandatory Parameters for RAC Provisioning Procedure Using Gold Image
B.2
Sample Properties File With Mandatory Parameters for RAC Provisioning Procedure Using a Reference Installation
B.3
Sample Properties File With Mandatory Parameters For RAC Extend Cluster Procedure
B.4
Sample Properties File With Mandatory Parameters for RAC Delete Cluster Procedure
B.5
Sample Properties File With Mandatory Parameters for RAC Descale Cluster Procedure
B.6
Sample Properties File With Mandatory Parameters For All Patching Procedures
Index
