1 Introduction to Oracle Configuration Manager

Oracle Configuration Manager is used to collect client configuration information and upload it to the Oracle repository. When the client configuration data is uploaded on a regular basis, customer support representatives can analyze this data and provide better service to the customers. For example, when a customer logs a service request, they can associate the configuration data directly with that service request. The customer support representative can then view the list of systems associated with the customer and solve problems accordingly.

Some of the benefits of using Oracle Configuration Manager are as follows:

• Reduces time for resolution of support issues

• Provides pro-active problem avoidance

• Improves access to best practices and the Oracle knowledge base

• Improves understanding of customer's business needs and provides consistent responses and services

The Oracle Configuration Manager client is installed into the ORACLE_HOME directory. Once installed, Oracle Configuration Manager collects configuration data related to the ORACLE_HOME directory and the host on which it is installed. In addition to collecting and uploading configuration data, it also checks if any software updates to the Oracle Configuration Manager client are available. If updates are available, it downloads them and updates the Oracle Configuration Manager software installed on the customer's system.